Give your phone the protection it deserves with this premium handcrafted phone case, carefully designed to combine style, durability, and comfort. Crafted with attention to every detail, this case offers a perfect balance of elegance and everyday protection. It fits your device seamlessly, enhancing its look while keeping it safe from daily wear and accidental drops. Truly the best case for your device, made to elevate both protection and style.

Key Features:

• High-Definition Print Layer – Rich, vibrant artwork designed to stay bright and fade-resistant over time.

• TPU Back Panel – Durable yet flexible material that effectively absorbs shocks and impacts.

• Raised Bezel Protection – Elevated edges help safeguard the screen and camera from daily drops and surface scratches.

• On-Trend Designs – Express your personality with stylish, eye-catching designs that are creative and inspiring.

• Impact-Resistant Frame – Strengthened edges provide enhanced protection against accidental falls.

• Slim & Lightweight Build – Sleek profile offers comfortable handling without added bulk.

• Precision Cutouts – Perfectly aligned openings ensure easy access to all ports, buttons, and features.

Important Note:
Product images are for reference only. Actual colors may vary slightly due to lighting conditions and differences in display or visual perception.

At LuxioCases, customer satisfaction is our top priority. We proudly offer a 30-Day Money Back Guarantee to ensure you shop with complete confidence.

What Does the 30-Day Warranty Cover?

Our 30-day warranty applies from the date of delivery and covers the following cases:

• Manufacturing defects

• Damaged product received

• Incorrect product delivered

If your order meets any of the above conditions, you are eligible for a refund or replacement, subject to policy verification.

Mandatory Unboxing Video

To raise a warranty claim, a clear and continuous unboxing video is mandatory.

The video must:

• Start before opening the sealed package

• Clearly show the shipping label

• Clearly show the product and the issue

• Be unedited and without cuts

Claims without a proper unboxing video will not be accepted.

What Is Not Covered Under Warranty?

The following are not eligible under the 30-day warranty:

• Wrong model or product ordered by the customer

• Damage due to misuse, mishandling, water exposure, or wear and tear

• Minor color or design variations due to lighting or screen differences

• Products purchased during BOGO, sale, or promotional offers

• Products priced at ₹599 or below

Refund Process

• Once the claim is approved and the product passes inspection, the refund will be processed.

• Refunds are credited to the original payment method within 5–7 business days.

• Shipping and COD charges (if any) are non-refundable unless the issue is from our end.

How to Raise a Warranty Claim

Please email us at support@luxiocases.com within 30 days of delivery with:

• Order ID

• Issue details

• Mandatory unboxing video

Our support team will review and respond within 24–48 business hours.

Important Note

LuxioCases reserves the right to approve or reject any warranty claim after verification. This policy may be updated at any time without prior notice.

1. How do I know my order is confirmed?

Once you place an order, you will receive a confirmation email along with a confirmation call. This will include your order number and estimated delivery timeline.

2. Can I modify my order after placing it?

Order modifications are possible only if the order has not yet been dispatched. To request changes within 24 hours of placing your order, please email us at support@luxiocases.com.

• Adding items: Once an order is dispatched, additional items cannot be added. You may place a new order for extra products.
  
• Removing items: Please contact customer support to cancel the existing order and place a fresh order with the correct items.
  

3. How can I track my order?

After your order is dispatched, you will receive an email with shipment details, including the AWB/tracking number and courier partner.

You can track your order by:

• Visiting the courier partner’s website using the AWB number, or
  
• Checking the “Order Status” section on our website.
  

For assistance, contact support@luxiocases.com.

4. Are there any shipping charges?

Shipping charges vary based on your delivery location, order size, weight, and delivery option. The applicable shipping fee is clearly shown at checkout before payment confirmation.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available at an additional charge of ₹99 (no cashback or free gifts applicable). For the best offers and savings, we recommend online payment.

6. What are the ways to place an order?

You can place an order through:

• Online: Via our website’s shopping cart
  
• Email: Send your order details to support@luxiocases.com
  

For email or phone orders, please share:

• Full name
  
• Complete shipping address with PIN code
  
• Email address
  
• Product name and quantity
  
• Contact number
  

7. How long does delivery take?

Orders are dispatched within 2 business hours after confirmation. Delivery typically takes 5–6 business days. Remote locations or unforeseen weather conditions may cause slight delays.

8. Can I use different billing and shipping addresses?

Yes, you can provide separate billing and shipping addresses during checkout.

9. How can I contact customer support?

• Email: support@luxiocases.com

10. Do you offer expedited or priority delivery?

Expedited delivery options depend on your location. To check availability or request priority shipping, please contact our customer support team.

11. Why is my shipment delayed?

While we aim to deliver within 5–6 business days, delays may occur due to remote locations, weather conditions, or unforeseen logistics issues. Our team actively tracks shipments and keeps you informed.

12. What payment methods do you accept?

We offer secure payments through trusted gateways, including:

• CCAvenue
  
• Razorpay
  
• PayTM
  

You can choose your preferred option at checkout.

13. How can I cancel my order?

You may cancel your order using any of the following methods (before dispatch):

• Email “Cancel My Order” to support@luxiocases.com
  
• Inform us during the order confirmation call

Still have questions?

Reach out to us at support@luxiocases.com